Terms of Service

1. Scope

1.1 TalentGlo is a recruiting platform: job pages, applications, candidate management, optional AI features and the screening assistant Glo. These terms apply between Philip Global Sp. z o.o. ("we") and the person or company that creates an account ("you").

1.2 TalentGlo is offered only to businesses and self-employed professionals acting in their trade or profession. By registering you confirm that you act as a business.

1.3 Candidates who apply through a job page are not our customers. Their relationship is with you, the employer. They are informed in the candidate privacy notice at /legal/privacy.

1.4 Terms of the customer that deviate from these terms do not apply unless we agree to them in writing.

2. The service and the plans

2.1 TalentGlo is offered in the plans Free Recruiter, Pro (Glo Agent Recruiter) and Business. Their features, limits and prices are shown on the Plans page in the product and at checkout, and are part of these terms. Prices are shown excluding VAT.

• Free: sign-up without payment, 5 published jobs per calendar month (Europe/Berlin), the inbox, notes, ratings and manual messages, and the structured candidate summary. AI features, the Glo screening agent, reports and the Excel download are shown locked.
• Pro: one recruiter licence, unlimited published jobs, AI job drafting, CV analyser and match, AI message drafts, the Glo screening agent with interview booking, reports and the Excel download, and a monthly allowance of 400 AI credits.
• Business: everything in Pro for the recruiters of one company, one recruiter licence and 3 read-only viewer licences included, extra recruiter licences for an extra fee (each with its own monthly allowance of 600 credits), the full company page, default job content and the owner dashboard.

2.2 Pro and Business are separate products. A Pro subscription cannot be upgraded into Business and a Business subscription cannot be reduced to Pro. Whoever wants Business buys it as a separate subscription.

2.3 "Powered by TalentGlo" is shown on every job page in every plan and cannot be removed.

2.4 We may change, extend or discontinue individual features. We will not reduce the core functions of a plan you have paid for during the paid period without giving at least 30 days' notice.

3. Account, workspace, roles and licences

3.1 Registration creates a personal workspace on the Free plan. You must give correct information and keep your login details and second factor secret. You are responsible for everything done through your account.

3.2 A workspace has an owner, recruiters and, on Business, viewers. Owners and recruiters work with candidates and spend credits; viewers can only read. Only the owner manages licences, invitations and the subscription.

3.3 A licence is personal and may not be shared between people. A person can always be removed from a workspace; this ends their access but not the data.

3.4 The number of recruiter and viewer licences in your plan is enforced by the system. Further viewer licences are available on request through the support form.

4. Free trial of Pro

4.1 Every new Free account can start one Pro trial per workspace and person. It ends after 7 days or after the first 20 screened candidates, whichever comes first, and includes 200 credits, which expire when the trial ends.

4.2 Trial without a payment card: it ends by itself and the account returns to Free. Everything created during the trial is kept.

4.3 Trial with a payment card (only where offered): a card is collected through Stripe and is not charged during the trial. Unless the owner cancels before the trial ends, the paid Pro subscription starts automatically after the trial at the monthly price shown before the trial starts, and renews every month until cancelled. You are told the date and the amount before you start, on the payment page, in a banner during the trial and by e-mail two days before the first charge. Cancelling during the trial takes effect immediately and costs nothing. Annual billing is not offered for the card trial.

5. Prices and payment

5.1 All prices are net, excluding VAT. VAT is added where it applies and shown on the invoice. Businesses in other EU countries give their VAT ID at checkout where the reverse-charge procedure applies.

5.2 Paid plans, extra licences and credit packs are bought through Stripe Checkout. Payment data is processed by Stripe; we never see or store the card number. Subscriptions are paid in advance for the billing period chosen (monthly or annual) and renew automatically until cancelled.

5.3 Price changes apply only from the next billing period and only after at least 30 days' notice. You may cancel before the change takes effect.

5.4 If a payment fails, Stripe retries it automatically. We warn the owner by e-mail and in the product before anything is restricted. Only when Stripe marks the subscription as ended or unpaid is the plan treated as ended (section 7).

5.5 No refunds are given for a billing period that has started, except where the law requires it. Statutory rights remain unaffected.

6. Credits

6.1 Some AI actions cost credits. The price is shown on the button before the action (for example "Analyse CV · 1 credit"), the first use of each action asks for confirmation (which can be switched off with "Don't ask again"), and the remaining credits are always visible. Nothing is charged without a click by the recruiter.

6.2 Screening by Glo, job insights, the candidate summary (structured answers, no AI) and publishing a job cost no credits. AI job drafting, CV analysis and match, and an interview booked by Glo cost one credit each; other actions cost what the price list in the product says at the time.

6.3 Credits belong to each recruiter personally. There is no shared pool and no transfer between recruiters; the owner can see everyone's credits. A paid plan grants a monthly allowance per recruiter (Pro 400; Business 600 per recruiter licence, the first one included). A recruiter who takes an extra licence receives that month's allowance as their own credits.

6.4 Monthly credits do not carry over; they reset at each renewal. Credit packs that you buy are valid for 12 months from purchase and are used after the monthly credits.

6.5 A failed AI call is refunded automatically. When credits run out, AI actions stop and the product offers to buy more; everything that costs no credits keeps working.

7. Term, cancellation, plan end and data

7.1 Free has no minimum term. Paid plans run for the billing period bought and renew automatically. The owner can cancel at any time in the product (Plans › Manage subscription); the cancellation takes effect at the end of the paid period. No letter or e-mail is needed.

7.2 When a paid plan or a trial ends, or a payment finally fails, the workspace becomes Free. Then: Glo starts no new screenings and running screenings are handed to the recruiters; live jobs are deactivated (they stay published but stop receiving applications, and the job page says it is not accepting applications); the monthly limit of the Free plan applies to new publications; AI drafting, CV analysis, booking, reports and the Excel download are locked; unused credits are kept for when the plan is paid again. On Business the owner dashboard becomes read-only, viewers keep reading earlier jobs and applicants, and the company page stays as it is.

7.3 Nothing is deleted because of a downgrade, a failed payment or inactivity. When the plan is paid again, the owner can reactivate the deactivated jobs in one click.

7.4 Candidate data is deleted by you, one candidate at a time (or by us on your written instruction), including the uploaded files. After the contract ends you can export your data and ask us to delete the workspace; we do so within 30 days of the request. Until then the data stays stored and protected.

7.5 Either side may terminate for good cause. Good cause for us includes serious or repeated breaches of section 12 and non-payment after the procedure in 5.4.

8. Your responsibilities as an employer

8.1 You decide which candidates you process, why and for how long. You are the controller for candidate data (section 14). You need a legal basis, must give candidates the information required by law (the candidate notice is shown on every job page and in the application flow, and you must complete it with your own details where it asks), and must respect their rights.

8.2 Job ads and screening questions must be lawful. In particular they must not discriminate on grounds covered by the General Equal Treatment Act (AGG): age, gender, origin, religion, disability or sexual identity. The product warns about wording that can discriminate and may replace or remove it, but you remain responsible for what you publish and ask. Pay stated in ads must comply with the statutory minimum wage and pay-transparency rules.

8.3 Talent-pool consent is a separate, optional consent of the candidate. Candidates who did not give it appear on a "pending deletion review" list 180 days after their process ended. The list only flags; you delete. No candidate is deleted automatically.

8.4 You are responsible for the people you invite, for the accuracy of your content, and for having the rights to the logos, photos and videos you use. Videos are only linked, never hosted by us.

9. AI features

9.1 TalentGlo's AI features (job drafting, text and question suggestions, summaries and translations of answers, message drafts, CV analysis and match, and the assistant Glo) assist people; they never decide. No AI output changes an application's status, rejects, advances or contacts a candidate. A candidate can only be rejected by a named person. A missing must-have only flags a candidate; it never hides or removes anyone from a list.

9.2 The match score is an advisory, evidence-based aid with the reasons shown per criterion. It may sort a list; it never filters or hides candidates. Protected characteristics (age, gender, origin, religion, disability, photo, marital status) are not sent to a scoring prompt; the CV analysis removes them before any match.

9.3 AI output can be wrong, incomplete or outdated. You must review it before relying on it or sending it, and you remain responsible for every hiring decision and every message you send. Drafts are never sent without your own send action. Text generated for job ads and messages is checked for invented numbers and discriminatory wording, and you are told when something was changed.

9.4 AI features run on Mistral AI models through the EU endpoint; we use no AI provider outside the EU for candidate data. Personal data that is not needed, such as contact details inside pasted text, is removed before text is sent.

9.5 CV analysis and candidate match run only on a recruiter's click, never automatically.

10. The Glo screening agent and interview booking

10.1 Glo is a digital assistant of your company. After a candidate applies, it chats with them (WhatsApp, an e-mail link or a browser chat), asks your screening questions and can offer interview times from slots you released. A human wrote and approved every word Glo says; the AI only interprets answers and detects intent, and never writes free text about your company.

10.2 Safeguards that cannot be switched off: the first message always says that Glo is a digital assistant; "STOP" always works and ends all further messages to that number; "human" or "recruiter" hands the chat to a person immediately; at most two reminders and at most 15 automated messages per candidate; quiet hours (by default 20:00 to 08:00 Berlin time); and a recruiter who takes over a chat stops Glo completely.

10.3 Glo never rejects, ranks or scores a candidate. A "no" to a must-have only flags. Booking an interview is not a decision and changes no status. Glo books only from released free slots, never invents or negotiates a time, and hands over change or cancel requests.

10.4 You are responsible for the flow (questions, wording, languages, availability) and for the people who take over. Screening costs no credits; an interview booked by Glo costs one credit of the interviewer.

11. Messaging and WhatsApp

11.1 E-mails are sent from TalentGlo's mail service. WhatsApp messages are sent through your own WhatsApp Business account: you bring and keep your own number, WhatsApp Business Account and access token, and you pay Meta directly for conversations and templates. WhatsApp costs are never part of a plan.

11.2 You must comply with Meta's terms and policies and with the opt-in rules. A free-text WhatsApp message can only be sent within 24 hours of the candidate's last message; outside that window only approved templates can be sent, and our system blocks anything else. A candidate's STOP blocks every WhatsApp message to that number.

11.3 We are not responsible if Meta restricts, blocks or changes your number, your account or its prices. The product then moves running chats to your team, tells the owner, and uses e-mail where your settings allow it.

11.4 Sent messages are stored unchanged and cannot be edited or deleted by anyone.

12. Acceptable use and suspension

12.1 You may not use TalentGlo to break the law, to discriminate, to send spam, to harass anyone, to upload malware, to scrape or overload the service, to try to reach another customer's data, or to get around limits, licences or credits. Videos and other large media must not be uploaded.

12.2 We may suspend a workspace, or restrict a feature, if there is a serious breach, a security risk or an unlawful use. We will tell you why and, where possible, ask you to fix it first. Platform administrators can access a workspace for support and abuse handling; every such access is recorded in an audit log.

13. Availability, support and security

13.1 We aim for a continuous service but do not guarantee a particular availability. There can be maintenance windows and outages.

13.2 Support is available through the support form in the product and by e-mail on normal business days, in German, English or Polish.

13.3 The application and the database run on servers in Germany (Hetzner, Nuremberg). Connections are encrypted; data of each organisation is separated by row-level security in the database; administrator access and every Excel download are audit-logged; backups are encrypted and restores are tested. We tell you about security incidents that affect your data without undue delay, so that you can meet your own notification duties (for example the 72 hours of Art. 33 GDPR).

14. Data protection

14.1 For candidate data you are the controller and we are your processor under Art. 28 GDPR. The data-processing agreement in Annex A is part of these terms. For your own account data (name, e-mail address, billing data) we are controller of the data we need to run the contract.

14.2 The sub-processors currently used are listed in Annex B. We inform you of a new one at least 30 days in advance; you may object for good reason within that time.

14.3 Personal data leaves the product only in these ways: pages that the candidate sees, messages you send, the Excel download (owner or recruiter only, only on plans that include it, always written to the audit log, never with CV files and never with data of deleted candidates), and what the sub-processors in Annex B need.

15. Intellectual property and content

15.1 The software, design, texts and the Glo character belong to us or our licensors. You receive a non-exclusive, non-transferable right to use TalentGlo for the term of the contract.

15.2 Your content (job texts, logos, and the answers and files of your candidates) stays yours. You grant us the right to host, process, display and transmit it as needed to provide the service, including showing job pages to the public.

15.3 You may give us feedback; we may use it without obligation.

16. Liability

16.1 We are liable without limit for intent and gross negligence, for injury to life, body or health, under the Product Liability Act, and where we have given a guarantee.

16.2 For slight negligence we are liable only for the breach of an essential contractual duty (one that makes the proper performance of the contract possible and on which you may rely), limited to the damage that is typical and foreseeable, and in total to the fees you paid in the twelve months before the event. Otherwise our liability for slight negligence is excluded.

16.3 We do not assume liability for hiring decisions, for the suitability of AI output, for statements of candidates, for the availability of Meta, Stripe or other third parties, or for loss of data that we did not cause. You are responsible for your own compliance with employment, anti-discrimination and data-protection law.

17. Confidentiality

Each side keeps the other's confidential information (including candidate data and non-public product information) secret and uses it only for the contract, except where the law requires disclosure.

18. Changes to these terms

We may change these terms for good reasons (changes in the law, new features, security) with at least 30 days' notice by e-mail and in the product. If you do not object within that period, the new version applies; we point this out in the notice. If you object, the contract continues on the old terms, or either side may terminate it.

19. Final provisions

19.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

19.2 For disputes with businesses the place of jurisdiction is Kraków, Poland, as far as the law allows an agreement on it.

19.3 If a provision is invalid, the rest remains valid. Changes and additions to an individual agreement need text form.

19.4 Contact for notices and the support form: the details in the legal notice at /legal/imprint. Privacy questions: filo.lingo@gmail.com.

Annex A: Data-processing agreement (Art. 28 GDPR)

This annex applies to the processing of candidate data that we carry out for you as processor.

• Subject, nature and purpose: hosting and operating the recruiting platform for you (job pages, applications, files, messages, screening, AI assistance). Duration: the term of the contract.
• Data and people concerned: candidates (contact data, application answers, CVs and other uploaded files, messages, consent records, screening answers, interview slots) and your own users.
• Instructions: we process only on your documented instructions; the settings and actions you take in the product are instructions. We tell you if an instruction seems unlawful.
• Confidentiality: everyone with access to the data is bound to confidentiality.
• Security (Art. 32): separation of every organisation's data in the database (row-level security on every table), roles and licences, encrypted connections, audit logs of administrator access and of every Excel download, encrypted and regularly restore-tested backups, secrets kept outside the code, security headers, dependency and secret scanning, and security and performance tests before real candidate data is processed.
• Sub-processors: Annex B. We inform you of changes in advance (section 14.2).
• Data-subject rights: you can delete a candidate and their uploaded files in the product, export data, and rely on the STOP handling for messages; we assist with requests where needed.
• Incidents: we notify you without undue delay after becoming aware of a personal-data breach.
• End of the services: you can export your data; at your request we delete it within 30 days (section 7.4).
• Proof and audits: we provide the information needed to show compliance; audits by agreement and with reasonable notice.
• Transfers outside the EU/EEA: none planned for candidate data; AI processing takes place in the EU.

Annex B: Sub-processors and recipients